At Oriental Oils, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we’re here to help. This Refund and Returns Policy outlines our practices and procedures for processing refunds and returns.

Returns

We accept returns under the following conditions:

  1. Eligibility:

    • The item must be unused, unopened, and in the same condition as when you received it.

    • The item must be in its original packaging.

    • Proof of purchase, such as a receipt or order confirmation, is required.

  2. Time Frame:

    • Returns must be initiated within 14 days of the delivery date.

  3. Non-Returnable Items:

    • Perishable goods such as herbs with short shelf lives.

    • Opened or used beauty products, including oils, soaps, and creams, due to hygiene and safety reasons.

    • Gift cards and promotional items.

To start a return, please contact our customer support team at info@oriental-oils.com with your order details.

Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

  • Approved Refunds:

    • Refunds will be processed within 7-10 business days.

    • Refunds will be credited to your original method of payment.

    • Please note that it may take additional time for your bank or credit card company to process the refund.

  • Partial Refunds:

    • Items not in their original condition or with missing parts not due to our error may qualify for a partial refund.

Exchanges

We replace items only if they are defective or damaged upon arrival. If you need an exchange, contact us within 7 days of receiving the item at info@oriental-oils.com. Provide details and, if possible, photos of the defect or damage.

Shipping Costs

  • Customer Responsibility:

    • Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped, defective product).

  • Non-Refundable Shipping Fees:

    • Original shipping fees are non-refundable.

We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee receipt of your returned item.

Contact Us

If you have any questions about our Refund and Returns Policy, please contact us:

Oriental Oils 
info@oriental-oils.com

We’re here to assist you and ensure your shopping experience with Hurghada Oriental Oils is exceptional.