OUR STORES

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STORE IN HURGHADA

7 Al Fondok, Touristic Villages, Hurghada, Red Sea Governorate 1963006, Egypt

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INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes, the product you receive will match the images shown on our website. We ensure all photos accurately represent the actual packaging, size, and appearance of the product.

Where can I view my sales receipt?

Your sales receipt will be emailed to you after your purchase. You can also log into your account on oriental-oils.com and view your order history and receipts in the “My Orders” section.

How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number and link. You can also check the status under “My Orders” after logging into your account.

What should I do if I receive a damaged or incorrect product?

Please contact our customer service within 48 hours of receiving your order. We’ll arrange a replacement or refund based on the issue. Be sure to include your order number and photos of the product.

5. Do you ship internationally?

Currently, we ship within selected international locations. You’ll see available shipping options at checkout based on your delivery address. Contact us if you have a specific country request.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS