Last updated: July 30, 2025

1. Introduction

Welcome to oriental-oils.com. These Terms and Conditions (“Terms”) govern your use of our website and the purchase of products from Oriental Oils, an Egypt-based business. By accessing or using the site, you agree to be legally bound by these Terms, our Privacy Policy, and other posted policies.

2. About Us

Business Name: Oriental Oils
Head Office: 7 Al Fondok, Touristic Villages, Hurghada, Red Sea Governorate 1963006, Egypt
Email: info@oriental-oils.com
Website: https://oriental-oils.com
Registration: Registered under Egyptian commercial law.

3. User Eligibility

To purchase products or use services from our website, you must:

  • Be at least 18 years old

  • Provide accurate, current, and complete information

  • Use the website in compliance with applicable Egyptian laws

4. Products & Orders

4.1 All products listed are subject to availability.
4.2 Prices are listed in USD (or clearly state otherwise).
4.3 We reserve the right to cancel or refuse any order.
4.4 After placing an order, you will receive an email confirmation. This is not a final acceptance; dispatch will confirm acceptance.

5. Payments

5.1 We accept secure online payments via credit/debit card, Meza, Paypal, or other supported methods.
5.2 Payment must be completed before shipment.
5.3 All prices include applicable taxes under Egyptian law unless otherwise stated.

6. Shipping & Delivery

6.1 Delivery is available across Egypt and internationally (where applicable).
6.2 Delivery times vary by location. Estimated timelines are provided during checkout.
6.3 We are not responsible for delays due to couriers, customs, or incorrect delivery details.

7. Returns & Refunds

7.1 You may return unused, unopened products within 14 days of receipt.
7.2 Products must be in their original condition and packaging.
7.3 Due to hygiene concerns, returns are not accepted for opened personal care, oils, or herbal products unless defective.
7.4 Refunds are processed within 7 business days of receiving the returned item.
7.5 Return shipping costs are borne by the customer unless the product is defective or mis-shipped.

8. International Orders

8.1 Customers outside Egypt are responsible for any customs, duties, or import taxes.
8.2 Delivery times and availability may vary by destination country.

9. Promotions & Discounts

9.1 All promotions and coupon codes are subject to their own terms and expiration dates.
9.2 Offers cannot be combined unless clearly stated.
9.3 We reserve the right to cancel or adjust promotions at any time.

10. Intellectual Property

All content on oriental-oils.com, including images, logos, product descriptions, and branding, is the intellectual property of Oriental Oils. Unauthorized use or reproduction is prohibited.

11. User Conduct

You agree not to use the website to:

  • Engage in fraudulent, illegal, or abusive activity

  • Post or share any harmful or misleading content

  • Disrupt or harm the website or server

12. Limitation of Liability

We are not liable for:

  • Any indirect or consequential damages

  • Loss of profits, data, or business

  • Issues resulting from third-party couriers or payment processors

Our liability is limited to the amount you paid for the specific product.

13. Privacy Policy

We respect your privacy. Your personal data is used in accordance with our Privacy Policy and Egypt’s data protection regulations. We do not sell or share your information without your consent.

14. Termination

We reserve the right to suspend or terminate your access to our website at any time, especially if you violate these Terms.

15. Governing Law

These Terms are governed by the laws of the Arab Republic of Egypt. Any disputes shall be resolved under the jurisdiction of the Egyptian courts.

16. Changes to Terms

We may update these Terms at any time. Changes will be effective once posted on the site. It is your responsibility to review them periodically.

17. Contact Us

For questions or concerns, please contact:
📧 Email: info@oriental-oils.com
📞 Phone (Optional): (+20) 127 296 8834
📍 Address: 7 Al Fondok, Touristic Villages, Hurghada, Red Sea Governorate 1963006, Egypt